Return something you bought in a store. Find your store receipt. Bring the receipt and the item to the store. If the merchant asks you to swipe your card, hold the back of your phone to the contactless payment terminal. For some returns, you might have to provide the last 4 digits of your virtual account number.

Vendor keeps rejecting cancel, ships the product. You wait to receive item and then file dispute because vendor did not cancel, or you did not receive (bogus tracking). Either way, AliExpress refunds (or possibly gives you free return), you give vendor 1-star rating with warning to future customers. Vendor eventually cancels order, you get refund.

If the item had free returns, you can try. If it didn't, its probably not worth returning. There is a high chance your items will be lost or refused when arrived in china, so returning always sucks. You should try to settle for a full refund without return, or depending on the cost, give up. godsavethequ33n.

1. Clear Expectations. Regardless of how you manage returns at your end, you need to set clear expectations of dropshipping returns for your customers. This means even if you are bearing a loss by offering a refund or sending a new product at no additional costs, you need to offer a clear process of the same to the user.

3. Find a Reputable Seller: The Feedback Page. The easiest way to avoid using refund and dispute channels is to find a reputable seller. It makes ordering from AliExpress much less worrisome. If thousands of satisfied customers have used the seller in the past, you're far less likely to run into problems.
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I'm new to AliExpress, and found the sub after my troubles. When I opened the dispute, it actually said :- Solution1:Return goods,full refund NZ$ 98.87 (seller pays the return shipping fee) Thats why I contacted the seller for the address so I could get them to agree the shipping costs.
Alibaba Trade Assurance: change return method. Alibaba Trade Assurance: choose a carrier. Step 1: On a piece of paper, write down the Trade Assurance order number and place it inside the package. Step 2: Go to the post office, stick the shipping label on the box and drop it at the post office.
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  • can you get a refund on aliexpress